1. When these Terms and Conditions apply
1.1 Application of Terms and Conditions
Passenger transport services and rates are offered by SCBL under the following terms and conditions. By confirming your booking, you accept that these terms and conditions will apply.
These Terms and Conditions cannot be varied by any of our employees, agents, or other personnel or representatives. However, this does not affect our right to waive any fare rule or amount payable. A waiver on one occasion does not constitute a waiver on any other occasion.
At Fox Bus, we offer ground transport services across Australia through our combined fleets of Fox Bus Coaches & Limousines, as well as Fox Bus Coaches, Limousines, and Mini Buses. Occasionally, transport services may also be provided by a partner of Fox Bus that meets our quality control standards.
1.2 The Australian Consumer Law
These Terms and Conditions do not limit certain guarantees and rights for consumers that exist under the Australian Consumer Law, as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Services provided in Australia (including our services) come with the following consumer guarantees that cannot be excluded under the Australian Consumer Law:
Where we fail to provide services to you in accordance with these consumer guarantees, you may have a right to seek a remedy in accordance with the Australian Consumer Law.
2. Service Locations
Service Locations means services contemplated under this agreement to be delivered by us in all Australian locations.
3. Quotations
All quotations are subject to availability. Prices quoted are only guaranteed if booked and confirmed on the day of quotation unless otherwise stated. All prices quoted are inclusive of GST.
4. Rates Information
Rates are provided to you (the customer) in consideration of our appointment as a preferred supplier of passenger transport services to you in the Service Locations.
Should you engage other suppliers to provide passenger transport during the term of the agreement, we reserve the right to reissue or cancel any quotes or rates previously provided to you.
We reserve the right to amend rates at any time should there be any increases in costs (including, but not limited to, fuel, wages, or taxes) during the effective period.
All “city-city” CBD transfers and touring rates assume pick-up and set down to hotels and venues that are located in the city CBD. Different rates will apply for pick-up and set-downs to venues located outside of the city CBD. Please contact our sales staff for a quote for outside CBD charges.
For hourly-based charter tours, any number of pick-up or set-downs are permitted within the nominated charter time. Unless otherwise indicated, all transfer rates allow for one (1) pick-up and set down. Each additional pick-up or set down will be charged at $50.
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All rates contemplate deluxe vehicles consistent with industry standards. Booking requests by the customer seeking guaranteed supply of Fox Bus Coaches fleet may attract additional charges.
5.Credit Card Charges
If you choose to pay via credit card, the following fees will apply:
6. Amendments to Bookings
Any amendment to your booking after confirmation can only be accepted subject to availability. Requests for amendments must be made in writing and will be confirmed by us in writing.
We reserve the right to charge an amendment fee (up to $50 unless substantial change management is required) in respect of any change to your booking in addition to any other applicable charges in relation to the amendment (such as road tolls).
7. Charges (including Airport Parking, Tollways, Parking Fees, and National Park entry)
Airport Parking and Toll Fees are included in Coach Rates where applicable. However, additional Parking and Toll Fees are NOT included in City-City Touring Rates and will be charged in addition if used in your itinerary.
You can request a booking confirmation to include charges (for any charges that are not included in Coach Rates). Please note that these charges are indicative only and do not constitute the invoice and do not override any negotiated rate. The final price for charges will be the total of all charges incurred to complete the tour as requested.
Tolls and Parking are governed by the relevant State Authorities and these charges are subject to change without notice.
National Park entry fees are not included in the Coach Rates. Should your itinerary require entry to any National Park and we incur costs for that entry, you will pay for all National Park entry fees incurred.
Any newly introduced third-party charges and any increases in statutory charges or taxes such as New Tollways, Airport Parking Fees, GST, Carbon Tax, or any other third-party fees introduced in the effective period, will be payable by you.
8. Coach Availability
All bookings are subject to coach availability for all capacities at the time of booking. We reserve the right to roster suitable contractor vehicles during periods of peak demand.
9. Cancellation Fees
In the event that you are unable to proceed with your booking or change your mind, we do not offer refunds or credits.
We reserve the right to charge a cancellation fee as follows:
In all cases, the total fee charged will not exceed the value of the booking.
In addition to any cancellation fee charged by us, you will also be responsible for payment of any cancellation fees or charges levied by third parties (such as venue or accommodation providers) that may be relevant to your booking.
10. Extensions
The rates noted in this agreement contemplate 15 minutes wait time only from the booked departure time. Vehicles departing more than 15 minutes after the booked departure time may incur overtime fees.
All charges that result from bookings that 'run-over' the scheduled termination time will be payable by you. This includes charges where bookings 'run over' the scheduled termination time due to flight changes, traffic delays, or your decision to extend the booking.
11. Evening and Early Morning Transfers
One-way transfers commencing from 23:00 and prior to 06:00 must be booked as a minimum 4-hour charter rate.
A security bond may be payable for late-night service bookings, at our discretion.
12. Special Events and Public Holiday Surcharges
Surcharges may be applicable for certain sporting or cultural events, including but not limited to 31 December (New Year's Eve).
Surcharges will apply to all public holidays, including but not limited to 25th December, 01 January, and Easter holidays (dependent on nominated dates). All Public holiday dates may be confirmed at https://www.australia.gov.au/about-australia/special-dates-and-events/public-holidays. It is your responsibility to confirm special event and public holiday surcharges and amend pricing accordingly.
Public holiday surcharges may vary by date, but a minimum 30% increase on the regular Coach Rates will apply.
Additional surcharges will be confirmed at the time of booking confirmation.
13. Multi-Vehicle Movements
Special rates and conditions may apply for movements requiring 4 coaches or more. Please consult our sales staff to confirm conditions before making large group quotations.
14. Discount Series and Tours
Use of a Fox Bus vehicle will not be guaranteed for discount charter bookings.
Full extension and overrun fees will apply without exception to discounted work.
Discounted rates do not apply to on-the-day bookings.
Discounts will only apply to courses and tariffs negotiated in advance. Full rates will apply to all other non-negotiated work.
15. Coordinators
Coordinators or Meet and Greet staff are available for any multi-coach or complex movement. Please consult our sales staff to confirm rates and conditions.
16. Bottled Water
Bottled water can be arranged for groups, chilled or unchilled. Prices are available on request.
17. Site Inspections and Familiarisations
Requests for site inspections and familiarisations must be submitted in writing and will be considered on a case-by-case basis.
18. Conduct during Travel
18.1 Dress Standards
We require all passengers to conform to minimum dress standards on any service which includes a shirt, shorts/trousers/skirt, and footwear.
18.2 Food and Beverage Consumption
Food & beverages are not to be consumed on any vehicle without prior written approval. In such circumstances, payment of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions.
18.3 Smoking
Smoking is not permitted by law on any vehicle.
18.4 Storage
We do not offer refrigerated bulk storage for carriage of bulk quantities of plant or animal products, including any food items.
Due to concerns around hygiene, disease, vermin, and other passenger comfort, we do not allow the carriage of bulk quantities of foodstuffs in any form. For the avoidance of doubt, bulk quantities will be reasonably assessed as a quantity exceeding what you may reasonably consume on an individual service or trip.
19. Conduct during Travel
19.1 Responsibility for Luggage
You are responsible for all luggage, carry-on luggage, and personal items. We accept no responsibility and will not be liable for any damage to (unless the damage was caused by our negligence at no fault by the passenger), theft, or loss of any luggage whilst on our premises, including when on board a vehicle.
19.2 Prohibited Items
We may refuse carriage of any luggage if we reasonably believe that the luggage is:
In the event we refuse to carry luggage, you hold sole responsibility for any and all costs of alternate travel for their luggage.
19.3 Unclaimed Luggage
If a passenger leaves an item of luggage on one of our vehicles:
20. Scheduling
We will use our best efforts to arrive, depart, and get to your destination by the scheduled times. However, our ability to provide timely and safe travel services is highly dependent on many factors that exist beyond our reasonable control. For this reason, we do not guarantee that we will depart or arrive at the specified times when you make your booking.
We recommend that when making travel plans, you ensure that you allow enough time for contingencies and obtain insurance to allow for any unexpected disruptions.
21. Liability
Under the Australian Consumer Law, you may be entitled to a remedy for breach of consumer guarantees (for example, resulting from delays and cancellations). Factors that may be relevant in this regard include the reason for any delay or cancellation, the length of any delay, any advance notice of the delay that was provided to you, and whether we remedied the delay or cancellation, for example by arranging a replacement vehicle within a reasonable time (depending on the circumstances).
Our liability in respect of breaches of consumer guarantees is limited to:
22. Damage to Vehicle
You are responsible for any damage to a vehicle caused by a passenger on your booking. You will not be responsible for damage caused by the actions of us or any of our employees.
23. Right to Refuse Travel
We reserve the right to refuse travel or remove from the vehicle any passenger, where the passenger: