Privacy Policy

Foxbus Privacy Policy

At Foxbus, your privacy and protecting your personal data is our primary concern. This Privacy Policy describes how we treat your information when you use our services, which are bus rental, corporate transportation, and school bus, airport transfer, party buses, and city tours. When you use our services or provide us with your information, you are agreeing to the terms of this policy.

Collection of Personal Information

We collect personal data in order to improve and provide our services. This could include information such as:

Your own contact details (name including email, telephone, and physical address)

Itinerary (pickup and dropoff locations, dates and times)

Credit Card or Bank Details

Personal ID (like a driving license for verification purposes)

Feedback or complaint you give

This information that we gather when you:

Book us through our website, by phone, or on-site

Visit our website or use our Wi-Fi themself

Join the conversation on social or elsewhere

Use of Personal Information

Your data is utilized for:

Handling bookings and transport services
Messaging you about your bookings, Updates, and Questions
This will allow us to better your customer experience and services overall
Sending you promotional content or marketing materials (with your consent)
Compliance with the law and the regulations

Information that Discloses or Related to Individuals

We may disclose your information to:

service providers (drivers, maintenance personnel, or payment processors)

Government bodies (if required under the law)

Third parties used in service delivery such as travel companions

We do not rent or sell your personally identifiable information to third parties for their marketing use.

Data Storage and Security

We take reasonable steps to protect the data you provide to us from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

We retain your information only as long as is necessary for the purposes set out in this policy and to comply with our legal obligations, maintain accurate records, and resolve disputes.

Access and Correction Rights

You may access or correct your personal information by contacting us at info@foxbus.com.au. We will respond to your request and may require a small fee to access it from you.

Marketing Communication and Opting-Out

We may send you promotional details regarding our services. If you would like to opt out of receiving this type of communication, please click the unsubscribe link at the bottom of our emails or contact us directly.

Complaints Handling

If you have any concerns about how we handle your personal information, please write to us at info@foxbus.com.au We’ll respond to you as soon as we can. Your complaint will be investigated.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version of this document will always be available on our website at: https://foxbus.com.au/.

Contact Information

If you have any questions about this Foxbus Privacy Policy, or if you want to submit a request to exercise your privacy rights, please contact us by writing to:

Email: info@foxbus.com.au

Phone: 0431 787 887

Location: 566 Gardeners Rd, Alexandria Nsw 2015 Australia

At Foxbus, we promise to offer you services which are safe, reliable and transparent. You also can depend on us with your details.

Last Updated: 19th March 2025